Frequently Asked Questions
Your Questions Matter. We're Here to Help.
Choosing care for yourself or someone you love is an important decision. At Top Priority Care Group, we believe families deserve clear information, compassionate guidance, and confidence when exploring home care services.
We've answered some of the most common questions to help you understand what we offer and what to expect.
General Questions
What is Top Priority Care Group?
Top Priority Care Group is a Michigan-based home care business focused on providing compassionate, personalized assistance to individuals and families.
Our current services include nonmedical personal care, companionship, respite care, and homemaking assistance.
Our mission is to support comfort, dignity, independence, and quality of everyday living at home.
What is the difference between home care and home health care?
Nonmedical home care focuses on assistance with everyday living activities such as bathing, dressing, companionship, meal preparation, and light housekeeping.
Medical home health care may include services such as skilled nursing, wound care, or therapy provided by appropriately licensed healthcare professionals.
Top Priority Care Group currently focuses on nonmedical home care. Medical services may be considered as part of our future expansion but are not currently advertised as available.
Who can receive home care services?
Home care may benefit:
- Older adults who need assistance with daily routines
- Adults with disabilities or mobility limitations
- Individuals who need companionship
- Families seeking temporary caregiver relief
- Adults who need help maintaining their homes
- Individuals who want additional support with everyday activities
Service suitability is discussed during the initial consultation.
What areas of Michigan do you serve?
Top Priority Care Group serves clients within its designated Michigan service area.
Please contact us with your city or ZIP code to confirm local availability.
Our Services
What services do you provide?
Our current nonmedical services include:
Personal Care Assistance: Help with bathing, dressing, grooming, toileting, and other daily routines.
Companionship & Social Support: Friendly conversation, activities, engagement, and companionship.
Respite Care: Temporary assistance that gives family caregivers time to manage their own responsibilities.
Homemaking & Daily Living Support: Help with light housekeeping, laundry, meal preparation, and household organization.
Can I combine different services?
Yes. Families can discuss combining services based on the client's needs, caregiver capabilities, and scheduling availability.
For example, a client may benefit from both companionship and assistance with meal preparation.
Can caregivers provide medical care?
Our current services are nonmedical.
Caregivers do not provide skilled nursing, medical treatment, or medication administration as part of our advertised services.
Individuals who require medical services should consult an appropriately licensed healthcare provider.
Do you provide overnight or 24-hour care?
Overnight or extended-hour arrangements may be discussed during a consultation. Availability is not guaranteed and depends on staffing, client needs, and service arrangements.
Getting Started
How do I request home care services?
Getting started is simple:
- Contact Top Priority Care Group by phone or through our website.
- Tell us about the type of assistance needed.
- Discuss care preferences, service availability, scheduling, and costs.
- Review the proposed service arrangement.
- If appropriate, complete the necessary intake documents and schedule services.
Is a consultation required?
We recommend an initial consultation to better understand your needs and determine whether our services are an appropriate fit.
Can family members participate in planning care?
Yes. With the client's permission or other appropriate legal authorization, family members can participate in discussions about care needs, routines, and service preferences.
Can services change as needs change?
Care needs may change over time. Families can contact us to discuss adjustments to services or scheduling.
Changes depend on staffing, the client's needs, and the agreed-upon service arrangement.
Caregivers and Client Safety
What does a home care aide do?
A Home Care Aide provides nonmedical assistance with everyday activities.
Depending on the agreed-upon services, responsibilities may include personal care, companionship, household tasks, mobility assistance, and reporting changes or concerns to a supervisor.
How are caregivers selected?
Top Priority Care Group's caregiver selection and onboarding process will be based on applicable requirements, position qualifications, and the needs of the individuals receiving services.
Contact our team for details about current caregiver screening, training, and supervision practices.
What if I have a concern about a caregiver?
Client and family feedback is important.
If you have a concern about services or caregiver conduct, contact Top Priority Care Group directly so the matter can be reviewed and addressed.
For an immediate emergency, call 911.
Scheduling, Payment, and Costs
How much does home care cost?
Pricing depends on the type of assistance requested, visit duration, frequency, scheduling, and individual needs.
We discuss applicable service rates and costs before care begins.
Do you accept Medicare, Medicaid, or private insurance?
Payment options depend on the company's current participation in specific programs and insurance arrangements.
Please contact us to confirm available payment methods and whether your coverage may be applicable.
Do not assume that Medicare, Medicaid, or private insurance will cover nonmedical home care.
Is there a minimum number of hours required?
Minimum visit requirements, if applicable, will be explained when discussing your preferred schedule.
How soon can care begin?
Start dates depend on staffing availability, service needs, intake requirements, and scheduling.
Our team will discuss potential start dates during your consultation.
Still Have Questions?
We're here to listen and help you understand your options.
Whether you're exploring support for an aging parent, a loved one with everyday care needs, or yourself, Top Priority Care Group welcomes the opportunity to discuss how we may help.
Exceptional Care. Every Step of the Way.
Current services are nonmedical. Availability, payment options, service arrangements, and scheduling are subject to confirmation.