Privacy Policy
Your Privacy Matters to Us
Effective Date: 11/01/26
Last Updated: 11/01/26
At Top Priority Care Group, we respect the privacy of individuals and families who visit our website, inquire about our services, or communicate with our team.
We understand that seeking home care assistance may involve sharing personal and sensitive information. We believe that information should be treated with care, discretion, and respect.
This Privacy Policy explains the types of information we may collect, why we collect it, how it may be used and shared, and how to contact us with privacy-related questions.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following information.
Personal and Contact Information
- Full name
- Email address
- Telephone number
- City, state, or ZIP code
- Preferred method of communication
- Information submitted through contact forms
Service Inquiry Information
If you request information about home care services, we may collect:
- Type of assistance requested
- Preferred service schedule
- General caregiving needs
- Information voluntarily provided about the individual requesting care
- Family or authorized representative contact details
Employment Inquiry Information
Individuals applying for caregiver or administrative positions may provide:
- Contact information
- Employment history
- Professional experience
- Qualifications and certifications
- Resume and application details
Website Usage Information
Our website and its service providers may collect technical information, such as browser type, device information, pages visited, and general website activity.
The information collected depends on the cookies, analytics services, and website features that are enabled.
2. How We Use Information
We may use the information we collect to:
- Respond to questions and service inquiries
- Discuss requested home care services
- Arrange consultations and follow-up communications
- Evaluate employment applications
- Coordinate requested services
- Maintain administrative and business records
- Improve website functionality and visitor experience
- Address complaints, concerns, or support requests
- Meet applicable legal obligations
We use personal information for legitimate business and service-related purposes, consistent with applicable law.
3. Sharing of Information
We may share information when reasonably necessary for the purposes described in this policy, including:
- With authorized employees or service personnel who need the information to perform their responsibilities
- With technology providers supporting website hosting, forms, scheduling, or business operations
- With authorized representatives when appropriate permission or legal authority exists
- When required by applicable law, court order, or other lawful process
- When necessary to protect individuals, address security concerns, or respond to emergencies, as permitted by law
Third-party services may have their own privacy and information-handling practices.
We do not authorize unauthorized access to personal or confidential client information.
4. Sensitive Information and Care Inquiries
We encourage visitors to share only the information necessary for an initial inquiry.
Please do not submit Social Security numbers, financial account details, medical records, or other highly sensitive information through general website contact forms unless Top Priority Care Group has specifically provided an appropriate method for doing so.
If additional information is needed to arrange services, our team will explain the requested information and the appropriate process for providing it.
5. Information Security
Protecting personal information is important to Top Priority Care Group.
We aim to use appropriate administrative, technical, and organizational safeguards based on the sensitivity of information and applicable requirements.
However, no website, electronic transmission, or information storage system can be guaranteed completely secure.
Visitors should avoid including unnecessary sensitive information in general emails and online inquiries.
6. Cookies and Website Technology
Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website performance, or provide features enabled through third-party integrations.
Some website features or external services may place their own cookies.
You may be able to manage cookies through your browser settings or through cookie preference controls if provided on our website.
Certain website features may not function as intended if essential cookies are disabled.
7. Third-Party Websites
Our website may contain links to external resources, social media platforms, or other websites.
Top Priority Care Group is not responsible for the privacy practices or content of third-party websites.
We encourage visitors to review the privacy policies of external websites before sharing information.
8. Information Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, satisfy applicable recordkeeping requirements, resolve disputes, or comply with legal obligations.
Specific retention periods may vary depending on the type of information and its purpose.
9. Your Privacy Choices
You may contact Top Priority Care Group to:
- Ask questions about information you have provided
- Request corrections to inaccurate information
- Ask whether information can be deleted
- Update your communication preferences
- Raise concerns about the handling of personal information
Requests will be reviewed in accordance with applicable law, privacy obligations, and recordkeeping requirements.
10. Children's Privacy
Our website is intended primarily for adults seeking services, employment opportunities, or business information.
We do not intentionally solicit personal information directly from children through general website forms.
Parents and legal guardians should contact us directly when discussing services for a minor.
11. Health Information and Applicable Privacy Laws
Top Priority Care Group currently advertises nonmedical home care services.
We recognize the importance of protecting any sensitive personal or care-related information provided by clients and families.
Where federal or state healthcare privacy requirements apply to particular business activities, we will address those obligations through the appropriate policies, notices, and procedures.
If our operations expand to include regulated medical services, our privacy practices and notices will be reviewed and updated as necessary.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in website functionality, business operations, service offerings, or legal requirements.
When changes are made, the updated version will be posted on this page with a revised date.
13. Contact Us About Privacy
If you have questions about this Privacy Policy or how your information is handled, please contact:
Top Priority Care Group
Michigan, United States
Phone: 313-380-0948 Email: wendyharper@topprioritycaregroup.com
This policy describes website and business information practices. Additional privacy notices may apply to particular services or information when required by law.